How do I set up my device for the first time?
To set up your device for the first time, please follow these general steps:
- Ensure the device is charged.
- Turn on Bluetooth on your phone.
- Follow the on-screen instructions in the app to pair your device with your phone.
If the issue persists, contact your Provider or HealthBeats® Support for further assistance.
What to do if my device won’t pair with my phone?
If your device won’t pair with your phone, please try the following:
- Check your Bluetooth connection.
- Ensure your HealthBeats® app is updated to the latest version.
- Restart both your app and Bluetooth.
- Restart your phone.
If the issue persists, contact your Provider or HealthBeats® Support for further assistance.
What should I do if I encounter error messages during the measurement?
If you encounter error messages during the measurement, please:
- Refer to the following for error code explanations:
Bluetooth Connection Issue
Ensure the meter is switched on and has sufficient battery capacity.
Fail to Detect Blood Pressure
Ensure cuff is positioned at your heart level and stay still during measurement.
Incorrect Cuff Placement
Ensure cuff is placed on your upper arm and above your elbow. Ensure the cuff is tight enough to fit two fingers.
Blood Pressure Meter Low On Battery
Your meter is low on battery. Please charge your meter for at least 15 minutes.
Measurement Error
Wait for 5 minutes to measure again.
- Check the device’s display or app for any additional troubleshooting information.
- Ensure the device is set up and positioned correctly.
- Restart the device and take the measurement again.
If the issue persists, contact your Provider or HealthBeats® Support for further assistance.
What should I do if my device is not working properly?
If your device is not working properly:
- Check for any visible damage.
- Ensure the device is charged.
- Verify that the app is up to date.
- Follow the on-screen instructions in the app to troubleshoot.
If the issue persists, contact your Provider or HealthBeats® Support for further assistance.